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What if I have an Out-of-Network plan

Thank you for choosing Children’s Mercy for your child’s health care needs. Your insurance has chosen not to include Children’s Mercy as an in-network provider. To get the most out of your insurance plan...

While You Are Here

We would like to help you feel as comfortable as possible while spending time at Children's Mercy. This page offers resources that may be useful for you during your visit, especially if you are staying...

Billing Process

At Children’s Mercy, we understand that the billing process can be overwhelming, so we’ve created an outline of what to expect from our billing process.

Scheduling an Appointment

Thank you for choosing Children's Mercy for your child's care. You can schedule an appointment a few different ways depending on your needs. Some appointment types can be done through telemedicine...

Visitor Guidelines

Children’s Mercy wants you to be prepared for your child’s visit with us. Read our latest guidance and updates before your visit.

Accessing Accounts for Patients Over 18 Years

We can help you get access to patient portal accounts for patients over the age of 18. There are typically a few situations where this is needed: New patients who are over the age of 18, enrolling for the...

Endocrinology

Adult endocrine providers If you have commercial insurance, Medicare and Medicaid managed care plans or other state Medicaid insurance programs, you should ask about a list of in-network providers. If you...

What to Expect Before Visiting Children's Mercy

Information and tips for kids and caregivers prepare for a visit to Children's Mercy. Includes information about admission, clinical procedures, what to bring, and more.

Enrolling Additional Children

You may add more than one child to your patient portal account. A consent form is needed for each child.  There are two options for enrolling an additional child: Enroll online (recommended). Enroll...

Visiting Hours

Parents and guardians are welcome 24 hours a day. Visiting hours for other guests are 9 a.m. to 9 p.m.

Kansas City Resources

If you are visiting Children's Mercy Kansas City from out of town - welcome! Let our staff know how we can help you make the most of your visit. Kansas City Resources Kansas City visitor's information...

Patient and Family Rights

Resources Hospital expectations These rules are for everyone, including staff, patients, families and visitors. Do: Follow our hospital rules. Keep the hospital a safe and restful place. Treat everyone...

Patient Portal FAQ

Enrollment and access 1. What is MyChildrensMercy? MyChildrensMercy is an easy, secure way to log in to view health information online (your child’s or – if you are an older patient – your own), all in one...

Understanding Health Care Costs

Children’s Mercy knows that health care pricing is complicated. We are committed to helping families understand and plan for health care expenses.

Adult Pharmacy Providers

Adult pharmacy providers If you have commercial insurance, Medicare and Medicaid managed care plans or other state Medicaid insurance programs, you should ask about a list of in-network providers. If you...

Facility Dog Program

Studies show that dogs can reduce stress and help people feel better. Children's Mercy's facility dogs provide comfort, motivation and smiles to our patients and families.

Guest Services

Our Guest Services team is located at all entry points of our Children’s Mercy Adele Hall Campus and Children’s Mercy Hospital Kansas locations. Our team of Guest Services Specialists and Volunteers can...

Visiting the Outpatient Infusion Clinic

Why are you visiting the Outpatient Infusion Clinic? You will be going to the Outpatient Infusion Clinic at Children’s Mercy to get some medicine that needs to be given to you by a nurse.   Checking into...

Information About Opioids

Important facts to know when taking opioids Opioids are an effective option for pain relief after surgery or for the treatment of a chronic condition. However, they can also lead to addictive behavior and...

Children's Mercy App

Icon The Children’s Mercy app helps you handle the details of your child’s health care visit so you can focus on what’s most important: your child. Save your spot at one of our urgent care clinics, plan for...

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