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Guest Services

Our Guest Services team is located at all entry points of our Children’s Mercy Adele Hall Campus and Children’s Mercy Hospital Kansas locations. Our team of Guest Services Specialists and Volunteers can assist you with general hospital information, escorting you to your in-hospital destinations as needed, and issuing visitor badges.

Have Questions?

If you have any questions, please reach out to our Guest Services team.

Askguestservices@cmh.edu

We are here when you need:

  • Hospital Amenities you might need while you are here such as access to the internet.
  • Directions or guidance within the hospital.
  • General visitor and hospitality information.
  • Wagons and wheelchairs.

What to expect when visiting Children’s Mercy: 

  • All patients, families, and visitors must go through the security screening process, which includes a weapons detection and government-issued ID check for those over 16 years of age.
  • We suggest arriving early at your scheduled appointment to allow time for parking, check-in, and walking to your destination.
  • Available at Adele Hall Children’s Mercy only, complimentary Valet services are available for families. 
    View parking info.
  • Wagons and wheelchairs are available for children and adults at all entry points.
    View more information on accessibility.